What is your Returns Policy?
Please find more about our returns policy and how it works below.
Want to return an item?
We understand that sometimes somethings don't work for you and you want your money back. To be eligible for a return, your item must be unused, in it's original condition and must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Returns cost £3.99.
Return within 14 days:
If you return an item requesting refund within 14 days of the item being delivered to you, we'll give you a refund to the original payment method you used.
What you need to do?
To start a return you need to contact us within 14 days of your order being delivered to you. You can email us at fabricfamilyreturns@gmail.com and you need to provide your:
- Full Name
- Order Number
- Items you want to return
- Reason for return
Once you provide those details we will create a returns label for you, which you would need to print out and stick on your return package. The returns cost £3.99, and this amount would be deducted from your refund.
Please Note:
We do not refund or exchange any fabrics, trimmings, laces... or anything that has been CUT to a specific measurement. Some sale items are non-refundable. We don't accept returns for unwanted items if 14 days have gone by since your purchase and you have not contacted us.
Refund Process?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. We aim to refund you within 14 days of having received the returned item.
If you haven’t received a refund within the 14 days, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
Any Questions?
We are more than happy to answer any of your questions about returns, you can get a quick reply by clicking the Green Chat button in the lower right corner of your screen. You can also contact us by filling this contact form.
Fabric Family
